In-app Support
Signed in? Use the Support page at /support. It is the fastest route because your message is linked to your account, and we reply by email.
Contact
Contact Music AI Generator
The quickest way to reach us is the Support page inside the app. You can also email the right team directly for general help, billing and refunds, privacy requests or abuse reports. We reply by email.
- In-app Support for signed-in users
- Dedicated billing and privacy emails
- Replies by email
How to get help
Three steps that get your question to the right team.
Check the help pages
Pricing, refund and licensing questions are often answered on those pages already.
Pick the channel
Use the in-app Support page if you can sign in. Otherwise email support, billing, privacy or abuse depending on the topic.
Include the details
Add your account email, the track or charge involved and what went wrong. We reply by email.
Where to write
Choose the right channel
Sending your message to the right place helps it reach the person who can act on it. We do not offer phone support. Every channel below is answered by email.
General help
support@musicaigenerator.com for questions about creating music, your account, the Library or the Pro tools.
Billing and refunds
billing@musicaigenerator.com for charges, invoices and refunds. Refund requests must be sent within 14 days of the charge.
Privacy requests
privacy@musicaigenerator.com for questions about your personal data or requests to access or delete it.
Abuse reports
abuse@musicaigenerator.com to report content or behavior on the platform that you believe breaks our policies.
Faster answers
What to include in your message
A complete first message usually means fewer back-and-forth emails.
- The email address on your Music AI Generator account.
- What you were trying to do and what happened instead, including any error message you saw.
- The title of the track involved, and roughly when you created it.
- For billing: the date and amount of the charge, and the plan or credit pack you bought.
- Your browser and device if something did not load or play correctly.
Before you write
Answers you may find right away
- Credits, plans and credit packs are explained on the Plans & Credits page.
- Refund and cancellation rules are on the Refund Policy page.
- Commercial use and the Content Usage License are covered on the Music Usage & Licensing page.
- You can cancel your subscription yourself from your account settings.
Keep it safe
Never send passwords or card numbers
We will never ask for your password or full card number by email. Leave them out of every message. If you think someone else has accessed your account, write to support@musicaigenerator.com so we can help secure it.
Examples of a helpful message
What to include for the most common types of request.
What to include for a billing question
Send it to billing@musicaigenerator.com with your account email, the date and amount of the charge, and the plan or pack. For a refund, use the subject line "Refund Request" followed by your account email.
- billing@
- Within 14 days
- Charge details
A track that failed or sounds wrong
Use the Support page and give the track title, the time you created it, the mode you used, and what you expected versus what you got.
- In-app Support
- Track title
- What happened
A request about your data
Email privacy@musicaigenerator.com from the address on your account and say clearly what you would like us to do, such as access or delete your data.
- privacy@
- Account email
- Clear request
Reporting content
Email abuse@musicaigenerator.com with a link to or description of the content and why you believe it breaks our policies.
- abuse@
- Link or description
- Reason
Frequently asked questions
What is the fastest way to contact Music AI Generator?
If you can sign in, use the Support page inside the app. Your message is linked to your account, which helps us look into it. We reply by email.
How do I request a refund?
Email billing@musicaigenerator.com within 14 days of the charge, with the subject line "Refund Request" and your account email. The Refund Policy explains the details.
Is there a phone number?
No. Support is handled in writing, through the in-app Support page or by email, and we reply by email.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your plan stays active until the end of the current billing period. If you need help, email support@musicaigenerator.com.
How do I ask about or delete my personal data?
Email privacy@musicaigenerator.com from the address on your account. The Privacy Policy describes your rights and how we handle data.
Music AI Generator
Ready to make something?
Create an account to start making music. Once you are signed in, the Support page is always one click away.
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